Frequently Asked Questions

Everything you need to know about shopping with GroupGear by HSA.

What is the typical shipping timeframe for my order?

Standard shipping usually takes 5-7 business days within the continental US. For custom group orders, please allow an additional 3-5 days for production before shipment.

Can I return or exchange items from a custom group order?

Because custom group items are made-to-order, we only accept returns or exchanges if the product is defective or the printing does not match your approved design.

How do I ensure I select the right size?

We provide a detailed size guide on each product page. We recommend measuring a favorite garment from your closet and comparing it to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How should I care for my GroupGear apparel to maintain print quality?

To preserve the life of your gear, we recommend washing items inside out in cold water and tumble drying on low heat or hang-drying.

Do you offer bulk discounts for large organizations?

Yes, we offer tiered pricing for large groups and organizations. Please contact our sales team directly through the 'Bulk Orders' page for a custom quote.